Complaint handling policy

- Receive all customer complaints related to the use of the company's services.

- In all warranty cases, you can contact us to complete warranty procedures.

- The maximum time to resolve complaints is 03 (three) working days from receipt of the customer's complaint. In case of force majeure, the two parties will negotiate on their own.

TRUONG BINH FINANCIAL AND TECHNOLOGY DEVELOPMENT GROUP JOINT STOCK COMPANY

Business License No. 0109685143 issued by Hanoi Department of Planning and Investment on June 28, 2021

Address: Truong Sinh Finance & Technology Development Group Joint Stock Company, Xuan Le, Tan Dan, Soc Son, Hanoi City, Vietnam

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Customer support

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